FAQ

How do I book?

Please book online through this website, if you experience any problems with booking an excursion or holiday, please do email us at info@cairngorm-travel.co.uk or call us on 01405 761334 – we are here to help.

Passport and Visa information.

If your excursion or holiday involves travel outside of the UK & you are a British citizen then you must take your passport with you, if you are not a British citizen please check with your own embassy to enquire if you need a visa to travel.

Do I need a passport to travel to Ireland?

UK citizens do not require a passport or visa to enter Ireland, however you will require some form of photographic identification, if you are not a UK citizen, please contact your embassy to see what documents you need to travel. We do recommend you take your passport with you.

Do I need travel insurance?

In order to travel with Cairngorm Travel, it is compulsory that you have travel insurance. Cairngorm Travel offer the option for you to purchase travel insurance with your booking. In the unlikely event of cancellation or date change to your holiday by the Company, Cairngorm Travel will only be held responsible for insurance supplied by the Company.

Is there a luggage allowance?

Due to limited space aboard the coach we request that customers limit their luggage to 18kg per person.

Do your coaches use ferry or Eurotunnel?

Most excursions and holidays travel via ferry, however in some cases we may need to use the Eurotunnel.

Do you offer reserved seats?

Pleased to confirm we do! On very rare occasions we may need to offer you alternative seats, in this case we will contact you to confirm the new arrangements – we will keep families / groups etc seated together to ensure there is no disruption to your excursion or holiday.

I have a disability / reduced mobility, can i sit at the front of the coach?

We do receive lots of request for the front seats, we will always try to allocate these where they are needed the most, if you need the front seats and these are already allocated, we will offer the nearest seats possible to the front subject to availability.

Can I drink on your coaches?

Soft drinks – yes, hot drinks – yes providing your drink has a lid on it, Alcohol – unfortunately not, consumption of alcohol is not permitted.

Can i eat food on the coach?

Of course, we only permit passengers to take cold food on the coach for the comfort of other passengers, we do ask that you keep the coach clean and tidy and use the rubbish bags provided.

Can I use E-Cigarettes or smoke on the coach?

Unfortunately not, however the coach will make comfort stops on route.

I have left something on the coach, what can I do?

Please email us info@cairngorm-travel.co.uk – please provide a clear description of what you have lost, where you was seated on the coach and when / where you travelled to and from – we will do our best to locate your lost property.

How do I complain?

We are extremely sorry to hear you feel the need to make a complaint, please email us at info@cairngorm-travel.co.uk we will acknowledge your complaint and aim to offer a full reply within 28 days, please do provide full details of your complaint.

Is my holiday financially protected?

Of course, to protect your money we are members of The Company is a member of ABTA and fully bonded. You can therefore be totally confident that in the unlikely event of our becoming insolvent there is a fund of money to repay you or repatriate you. Please ensure you retain the Booking Confirmation as evidence of cover.

Can I make special requests?

If you have any special requests for services not included in the excursion or holiday price, for example ground floor bedrooms or special diets - please notify these to us at the time of booking. Please check these are detailed on your holiday documents. We will do our best to provide for your requirement, however, special requests cannot be guaranteed.

Requests for the carriage of wheelchairs will normally be accepted, but may be limited on certain holidays. Requests for the carriage of lightweight motorised scooters/wheelchairs cannot usually be accepted as a result of health & safety legislation.

When do I need to pay?

If you have booked under of our low deposit scheme (normally £50 per person, but this may vary depending on the duration of your holiday) final payments must be made 10 weeks prior to departure as set out in the booking terms and conditions.

When will i receive the full itinerary, final travel arrangements and luggage labels for my holiday?

We will provide full details 7 - 10 days prior to travel, this is due to factors sometimes out of our control, we prefer to give the details once they are fixed and confirmed.